Shipping policy

Shipping Policy – Housetex UK

Last updated: 26 Nov 2025

Thank you for shopping with Housetex UK. We aim to provide fast, reliable, and affordable shipping for all customers across the United Kingdom. Please review our shipping policy below.

1. Processing Times

• All orders are processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive a confirmation email once your order has been dispatched.

2. Shipping Rates & Delivery Times

We currently ship within the United Kingdom only.

Standard Delivery (UK Mainland)

• Delivery Time: 2–5 business days

• Cost: Calculated at checkout based on weight and destination.

Express Delivery (UK Mainland)

• Delivery Time: 1–2 business days

• Cost: Calculated at checkout

Free Shipping

• Occasionally offered during promotions or when spending above a certain amount (as specified on the website).

Please note: Delivery times are estimates and may vary due to courier delays, weather, or peak seasons.

3. Order Tracking

All orders include a tracking number.
Once your order is dispatched, you will receive tracking information via email to monitor your shipment.

4. Click & Collect (If Applicable)

If offered, customers may collect their orders from our store:

Housetex UK
261 New Cross Road
London
SE14 5UL
United Kingdom

You will be notified when your order is ready for collection.

5. Failed Deliveries / Incorrect Address

Please ensure your shipping address is accurate.

• If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges.

• We are not liable for lost packages caused by incorrect address details.

6. Damaged or Missing Items

If your order arrives damaged or items are missing:

• Contact us within 48 hours of delivery.

• Provide your order number and photos of packaging/products.

We will work with you to resolve the issue as quickly as possible.

7. International Shipping

At this time, we do not offer international shipping.
We may expand this in the future.

8. Contact Us

For any questions regarding shipping, please contact our support team:

📧 info@housetexuk.com
📞 07548 433667
🏬 261 New Cross Road, London, SE14 5UL, United Kingdom